FAQ

Pure Aqua is an Australian-based online business specializing in high-quality water purification solutions, including Alkaline Water Flasks, Ionizers, Hydrogen Water Bottles, and more. We ship our products free to Australia and worldwide.

At Pure Aqua, we are dedicated to providing the best water purification products to ensure you and your family have access to clean, safe, and healthy water. Our products are high-quality, environmentally friendly, and come with excellent customer support.

Alkaline water has a higher pH level than regular water and is believed to help neutralize acid in the body. Benefits include improved hydration, enhanced energy levels, better digestion, and potential detoxification effects.

A hydrogen water generator infuses regular water with molecular hydrogen (H₂), which acts as a powerful antioxidant. This can help reduce oxidative stress, improve energy levels, and support overall health.

The frequency of filter replacement depends on the specific product and usage. Generally, it’s recommended to replace filters every 6 to 12 months. Refer to the product manual for specific guidelines.

Many of our water purifiers are designed for easy installation with DIY kits. However, for more complex systems, professional installation is recommended to ensure optimal performance and safety.

Regular maintenance includes cleaning the unit, replacing filters as needed, and ensuring all parts are functioning correctly. Detailed maintenance instructions are provided in the product manual.

Yes, we offer free shipping to both Australia and worldwide for all our products.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition. Please see our return policy page for more details.

Yes, all our products come with a 12 Month manufacturer’s warranty. The warranty period varies by product, typically ranging from 1 to 3 years. Please refer to the product specifications for detailed warranty information.

While alkaline water is generally safe for most people, individuals with specific health conditions or those taking certain medications should consult their healthcare provider before making any significant changes to their water consumption.

Yes, all our water purifiers are tested for safety and effectiveness. We ensure our products meet the highest quality standards to provide you with safe and clean drinking water.

A UV water sterilizer uses ultraviolet light to kill bacteria, viruses, and other pathogens in the water. It is a chemical-free method that ensures microbiologically safe drinking water.

Our water filters are designed to remove a wide range of contaminants, including chlorine, heavy metals, pesticides, bacteria, viruses, and other harmful substances. Specific details on contaminants removed can be found in each product’s specifications.

You can contact us through our website’s contact form, by email at support@advancedwaterfiltration.net, or via chat. Our customer support team is available to assist you with any inquiries.